Last updated: November 2026
Appointment cancellations
You may cancel a consultation appointment free of charge with at least 24 hours' notice by emailing us.
Rescheduling
Appointments can be rescheduled with at least 24 hours' notice, subject to availability.
Deposits
Any deposit requirement is disclosed in writing in your proposal or invoice before payment.
Refund eligibility
Fees paid for work not yet started are refundable upon cancellation. Specific refund terms are stated in your service agreement.
Work already performed
Fees for work already performed are not refundable.
Custom engagements
Refund terms for custom engagements are defined in the signed proposal.
No-show appointments
If you miss an appointment without notice, we will contact you to reschedule once.
Requesting a refund
Email info@velrixsolutions.space with your booking or invoice reference. We respond within a reasonable time.